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Technical Support Specialist
Philadelphia, PAAvailable to Interview as of:
Candidate Overview: Technical support professional who has excellent communication and a drive to grow his technical skills. He is looking for a place where his work matters and will have an impact on the company and product he’s working with.Current Work Status: Client Relationship Specialist / Support Representative from 2014 to present.
Outlook: Eager to find a new position where he can have an effect on the business. Open to opportunities in the Philadelphia, PA area, including Center City.
Current Compensation: $50K
Skills: SQL and SQL Server, HTML5, CSS3, WebLinc, understanding of HTTP status codes, SalesForce, Microsoft Office
Recruiter Notes
Excellent communication and the ability to juggle multiple customers and issues at once. Handles stress well and does not get flustered. Knows how to prioritize customer issues and handle the queue in a timely manner, with top-tier issues being cared for first.
Likes identifying the root cause of an issue problem (is it an implementation issue? a communication issue? a technical issue?) and looking at the problem from a few different angles, then working to figure out the best way to fix the problem. He loves being involved in process creation and procedure creation, finding ways to streamline and improve the way both the company and product works.
Experience Highlights
Handles a lot of the company’s primary customers and helps to build a relationship with them. Works with internal teams to determine why certain customers need more help than others, and what they can do to make these customers more “self-sufficient”. He works with SQL daily, querying the client database to identify the cause of the error. Experience Highlights
Expert Skills
SQL and SQL Server, HTML5, CSS3, WebLinc, understanding of HTTP status codes, SalesForce, Microsoft OfficeExpert Skills
Next Steps:
Next Steps:
Why IT Pros?
Eliminate the noise. Hire proven, curated tech talent from the Philadelphia region and beyond.
Startups like HealthVerity and Syapse to large enterprises like Trinity Health, EPAM Systems and United Drug all interview and hire their technology staff through IT Pros. From DevOps to Product Management, UI/UX Design, Big Data to Full Stack Engineering and Architecture, it all starts at IT Pros.Go far beyond the keyword search, resumes and profiles on LinkedIn, AngelList, GitHub, Stack OverFlow, Slack or Meetup. With IT Pros, Gain immediate access to employed professionals from some amazing companies who know how to hire really well. Find out what makes these candidates tick: startup or large enterprise? Center City or the 'burbs? $80K or $180K? IoT or Fintech? We can tell you.
Partner with our agile team of technical sourcers, recruiters and screeners who work around the clock building relationships and attracting these passive candidates who were previously hidden, but are now available for hire.
Testimonials
Testimonials
"IT Pros offers rapid access to the best technology professionals in the Philadelphia area. Brad and team hustle and really make a difference." - Joe, CTO
"IT Pros has great recruiters who listen to our needs...they don't just push whatever resume they happen to have on their desk." - Mel, Recruitment Manager
"IT Pros has a great reputation and the candidates they have presented - and we have hired - have been great." - Brock, CEO
Recent Activity at IT Pros
Hired a Chief Product Officer, formerly of Jornaya (LeadiD), Monetate, GSI Commerce, Turn Tide/Symantec, studied at Rutgers University
Hired a Lead Java Engineer, formerly of Stitch (formerly RJMetrics), Chariot Solutions, Navteq, studied at Harvard University
Hired a Big Data Solutions Architect, formerly of CapTech, PennMutual, ING Direct, Accenture, studied at Carnegie Mellon University
FAQs
Our candidates are employed, yet open to what’s still ahead and they have chosen IT Pros to represent them during their next career step.
Our candidate titles are: Chief Technology Officer (CTO), Software Engineer, Full Stack Developer, Front End Developer, Java Developer, PHP Developer, .NET Developer, Ruby Developer, Quality Assurance (QA), Technical Project Manager, Product Manager, Cloud Architect, UI/UX Designer, DevOps, Business Intelligence, Data Warehouse, Big Data, Mobile Development, Network Engineer, System Administrator, Solutions Architect, Database Administrator (DBA).
Our candidate skills are: JavaScript, jQuery, ReactJS, Node.js, AngularJS, HTML, CSS, UI/UX, C#, .NET, ASP.NET, VB.NET, MVC, Java, C, C++, Python, Ruby, PHP, Perl, Bash, Oracle, MySQL, Cassandra, Redis, Riak, MongoDB, NoSQL, Microsoft SQL Server, DevOps, Linux, CentOS/RedHat, Debian/Ubuntu, Jenkins, Puppet, Chef, Ansible, AWS (Amazon Web Services), Azure, Vagrant, Docker, Nagios, Git, Subversion, Big Data, MapReduce, Hadoop, Hive, Pig, R, iOS, Android, Objective-C, Solr, ElasticSearch, ETL, Data Warehouse (DW), Business Intelligence (BI), VMware, Hyper-V, Active Directory, Exchange, Citrix, Cisco, Juniper.
Our candidate titles are: Chief Technology Officer (CTO), Software Engineer, Full Stack Developer, Front End Developer, Java Developer, PHP Developer, .NET Developer, Ruby Developer, Quality Assurance (QA), Technical Project Manager, Product Manager, Cloud Architect, UI/UX Designer, DevOps, Business Intelligence, Data Warehouse, Big Data, Mobile Development, Network Engineer, System Administrator, Solutions Architect, Database Administrator (DBA).
Our candidate skills are: JavaScript, jQuery, ReactJS, Node.js, AngularJS, HTML, CSS, UI/UX, C#, .NET, ASP.NET, VB.NET, MVC, Java, C, C++, Python, Ruby, PHP, Perl, Bash, Oracle, MySQL, Cassandra, Redis, Riak, MongoDB, NoSQL, Microsoft SQL Server, DevOps, Linux, CentOS/RedHat, Debian/Ubuntu, Jenkins, Puppet, Chef, Ansible, AWS (Amazon Web Services), Azure, Vagrant, Docker, Nagios, Git, Subversion, Big Data, MapReduce, Hadoop, Hive, Pig, R, iOS, Android, Objective-C, Solr, ElasticSearch, ETL, Data Warehouse (DW), Business Intelligence (BI), VMware, Hyper-V, Active Directory, Exchange, Citrix, Cisco, Juniper.
Yes. There is zero cost to interview. Our candidates are ready to make an impact today. Ready to meet one?
You can. But once you manage to find a potential face on the screen that might fit, they aren’t advertising the fact that they’d consider a new opportunity. And extensive time and resources are needed to even make first contact as you are in competition with hundreds of others who are sending InMails, emails and using other means to attract them.
But if you do manage to attract them and ascertain they may be interested in a new opportunity, then it’s up to you to screen them, understand their deeper desires (like salary, geographical range, the type of company they hope to retire at, etc.) and learn even more about them on a personal level to understand if they are even worth interviewing.
Meeanwhile, IT Pros has already done all this. Our candidates are curated, screened and ready to step up to the plate now.
But if you do manage to attract them and ascertain they may be interested in a new opportunity, then it’s up to you to screen them, understand their deeper desires (like salary, geographical range, the type of company they hope to retire at, etc.) and learn even more about them on a personal level to understand if they are even worth interviewing.
Meeanwhile, IT Pros has already done all this. Our candidates are curated, screened and ready to step up to the plate now.
The avatar image is in fact a rendering of the actual candidate being represented, and all other details are real. But since our candidates are employed, we cannot compromise their current position with their employer. Additionally, our curated candidates are both soughtafter and selective. They have chosen IT Pros to represent them as a gatekeeper during their next career step.
To that end, to either interview or be released the candidate’s full name, details, photo and their complete resume, we request that you sign a contract agreement with IT Pros. There is zero cost to do so. The only time you pay anything is when a successful hire is made.
To that end, to either interview or be released the candidate’s full name, details, photo and their complete resume, we request that you sign a contract agreement with IT Pros. There is zero cost to do so. The only time you pay anything is when a successful hire is made.
Nope. Only pay when a successful hire is made.
If the candidate is terminated within 90 days, IT Pros will offer a full refund or a credit towards a direct replacement, within 30 days of notification. Simple!
There is a $10K flat hiring fee per successful hire, with 30 day payment terms. Of course, you're covered by our 90 day candidate guarantee.
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