Curated passive candidates represented by IT Pros who are open to confidentially exploring the next full-time opportunity in the Philadelphia region.
firstname.lastname@example.org | (484) 636-9233
Application Support Team Lead with 7+ support experience, most recently as an Application Support Team Lead for a company, in which he manages, trains, and supervises a team of thirteen direct reports. Works with SQL to determine and resolve issues with client’s systems and databases. Created and compiled an ever-evolving list of SQL queries for all of the support team to share and use while troubleshooting common EHR and Ancillary product issues.
Skills: SaaS Support, EHR Troubleshooting, SQL, New Hire Training
Compensation Requirements: $90,000+
Location: Abington, PA
Recruiter Notes: He is an Application Support Team Lead at his current company. He leads a team of 12… just below “management” level but he’s being trained for management… he’s the highest technical resource on his team…. SLAs, SaaS company, Support…. the company is going through a lot of changes, outsourcing, 100 people let go 2 weeks ago, morale is down… timing is right… he is still very technical, just transitioning into people management… would like to move into the people management trajectory but does LIKE the technical side of things as well….. they use SalesForce for ticketing with some Confluence and JIRA integration… proficient with SQL, of course not a DBA, but does manage data for clients and accessing internal and external data…. He is dealing with KPIs and reporting but much of that is handled by his manager… he monitors support and is looking at trends to know where main issues are… looking at and pulling monthly data for upper management….Lives in Abington, PA – going to Blue Bell is fine. Looking for $90k to $95k base
Education: Bachelors of Arts
Candidate ID#: 1162883119118718/492424854800321
Request Resume: email@example.com | (484) 636-9233
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