Curated passive candidates represented by IT Pros who are open to confidentially exploring the next full-time opportunity in the Philadelphia region.
email@example.com | (484) 636-9233
Customer Care Manager with over 9 years of experience with roles spanning Account Management, Implementation Management, and Customer Care Management. Experience handling a high volume workload in a fast-paced environment, with minimum supervision, while maintaining an emphasis on the highest quality of consumer service. Mentors and coaches the team with an eye towards improving customer experience. Executes and updates Customer Care KPI; SLA delivery.
Skills: JIRA, Zendesk, Asana, BambooHR
Compensation Requirements: $85,000+
Location: Philadelphia, PA
Recruiter Notes: Been with current employer for over 4 years… been their Customer Care Manager for about 2 years…. she’s in Philly, but HQ is on the West Coast, so she manages the team remotely… all of the Support is now on the West Coast…. she manages 3 people currently…. she likes her work, isn’t actively looking, but certainly is open to something new if it aligns with her interests…. work history in SaaS…. currently with a CRM company…. she is hands-on with customers now even though she’s also people-managing… she was previously in an implementation role where she was working with about 40-50 accounts, much slower hands-on work…. now she’s in more of a Customer Service role, so it’s less in-depth but she is dealing with customers… helping them use the tool, workarounds, etc… this role is definitely reactive work…. not proactively building relationships…. She works from home 100% and is used to that flexibility but it’s not a deal-breaker to be in an office…. she would want some WFH in a new role…. lives in Fairmount…. likes stability, is with a small company now and they did layoffs over the summer, cut 17 people, so that’s kind of scary, but it is the way of life with a startup…. would like to stay in the SaaS / product world…. would want to do something more implementation-based if she was to make a move… would like to get away from the customer service, would like to really build a relationship with customers, that’s the type of work she’d like to be doing, but it’s just not what she’s doing now. Bottom line $85k and up to make a move. OK with a commute of up to 1 hour, used to do it in the past…OK with an element of travel, no more than 25%.
Education: Bachelor’s of Science, Business Administration
Candidate ID#: 286140598672397/311453288738296
Request Resume: firstname.lastname@example.org | (484) 636-9233
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