Curated passive candidates represented by IT Pros who are open to confidentially exploring the next full-time opportunity in the Philadelphia region.
firstname.lastname@example.org | (484) 636-9233
Customer Success Manager with 5 years of experience implementing and onboarding SaaS products with clients and end-users. Serves as a liaison between support and development teams while working directly with clients to troubleshoot issues utilizing My SQL Workbench.
Skills: SaaS, Microsoft SQL Server, My SQL Workbench, Salesforce
Compensation Requirements: $65,000+
Location: North Wales, PA
Recruiter Notes: Started as a Customer Service rep, Tech Support… now is a SME for several products, called “Product Specialist”…. she’s ready for a change… SME on 4 products… when a tech support rep has a difficult issue and they have reached their knowledge limit, they escalate it to her… she is the ONLY person in her role… reviews case notes, reviews the issue and has to figure out what the problem is…. digging deep into the issue and if she can’t figure it out, it’s escalated to development….re-writes Knowledge Base articles….writes blog posts for WebLinc product every other week…. does trainings for team members on support side… wrote all the training documentation for those two… works in My SQL and My SQL Workbench to troubleshoot issues… sometimes works direct with client in a troubleshooting capacity…. liaison for support and dev teams… attends all sprint and release meetings…. assists QA with backlog… always looking for more work to do… used to train external end users, now training internal, has done both… GoToAssist for remote trainings, live demo for end users…. is comfortable with the idea of being technical, but likes the client-facing side of things…. wants to stay in IT and SaaS…end users were always non-technical, she knows how to explain things in a way they can understand… most work with clients is phone, email and remote WebEx type work…lives right by train, so Center City is fine…currently pursuing Bachelor of Science in Information Science & Technology part-time.
Education: Associate of Science, Information Science & Technology
Candidate ID#: 308277076074593/333121447368049
Request Resume: email@example.com | (484) 636-9233
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