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email@example.com | (484) 636-9233
Senior Customer Support Engineer who has a lot of experience with dealing with high volume tickets and delivering quality support.
Skills: SQL query construction in Oracle & MS SQL, EDI and API interfaces, Webex, GoToMeeting
Compensation Requirements: $95k
Location Requirements: Open to any commute up to 1 hour from Philadelphia.
Interview Notes: All cloud/web based work. He has tickets assigned to him from junior engineers who need help or approval.
He does custom report writing for SQL, oracle on the backend, writes queries to research issues.
Interacts directly with customer- get on calls with clients to do ticket reviews. There is a lot of involvement with the services team regarding to implementation and he frequently works with the QA and Developers – lots of cross team interactions. Can read html and has done a little coding in python.
Typically deals with 4 or 5 tickets a day, but some take half a day to complete. There are eight support members on the team in US, four in India. He more frequently assists the team in India. Part of an on call rotation now, doesn’t enjoy that.
Very interested in being part of a new group. Looks forward to using creative thinking to maximize efficiency.
Education: Bachelors – Anthropology
Candidate ID#: 459095918870535/435666175046280
Request Resume: firstname.lastname@example.org | (484) 636-9233
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