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firstname.lastname@example.org | (484) 636-9233
Senior Technical Support Analyst open to hearing about new opportunities where she can continue to support end-users in person and grow her career. Would like the opportunity to expand her technical knowledge.
Skillls: Linux, Windows, OSX, RedHat, MS Office, I-Manage 8.5, Lync, Elite billing system, Bomgar, RDP, Cisco any connect VPN, Citrix 7.6,Workshare, LexisNexis, CaseMap, CaseNotebook, Active Directory, SCCM 2012, ServiceNow, Ethernet, OSI model, TCP/IP, SMTP, NFS, DNS
Compensation Requirements: $60K
Location Requirements: Ideally would like to be in Center City, but is open to hearing about opportunities within 10 miles of West Philadelphia, PA.
Interview Notes: Currently supporting 1500 end users at a law firm. Providing first and second level help desk support: troubleshooting mobile, desktop, home devices, computers, network issues, internet issues, and software issues.
Her technical strengths include Office 2010 and 2016, Windows 7 and 10, Active Directory, Microsoft Exchange, and mobile devices (using a management console).
Education: Associates of Applied Science, Computer Networking Systems
Certifications: CompTia A+ and Network + certified
Candidate ID#: 12405537094717/414970825831301
Request Resume: email@example.com | (484) 636-9233
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