Technical Support Analyst

IT Pros maintains a curated roster of employed technology professionals who are confidentially exploring what’s next and available now.

Tier 2 Technical Support Analyst Ready to Interview

Technical Support Analyst Doylestown, | (484) 636-9233

Tier 2 Technical Support Analyst building strong customer relationships while trouble-shooting and handling stressful situations daily. Would love to be part of a great team of people where she can continue to be client-facing while also expanding her technical skills.

Skills: Customer Service, Troubleshooting, Training, basic SQL commands, understanding of webpages (HTML, CSS, JavaScript, etc), basic HTML editing and coding

Compensation Requirements: $60K

Location Requirements: Open to hearing about opportunities anywhere in the Philadelphia, PA area. She’s not opposed to moving for the right fit.

Interview Notes: Currently working with 6000+ clients over the phone and via email, many of whom are the company’s largest clients with the largest systems. Works with potential new clients to give them a feel for what type of service they would receive from the company.

Has a varied background both in her current role and in previous roles: some technical writing for an in-house training manual; team trainings; programming background; understanding of how websites work; experienced with WebLinc.

Handles daily stressful situations well and is used to managing her time and managing several clients at once. Loves building relationships with current and potential new customers.

Education: Bachelor of Science, MIS, Human Resources and Operations Management, Drexel University

Candidate ID#: 286140598672397/309466569311994

Request | (484) 636-9233

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Not convinced? Book a call with Brad to learn more: | (484) 636-9233



  • IT Support
  • Updated 1 year ago