Technical Support Specialist

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Technical Support Specialist Ready to Interview

Technical Support Specialist Philadelphia PA | (484) 636-9233

Technical support professional who has excellent communication and a drive to grow his technical skills. He is looking for a place where his work matters and will have an impact on the company and product he’s working with.

Skills: SQL and SQL Server, HTML5, CSS3, WebLinc, understanding of HTTP status codes, SalesForce and other CRM systems, Microsoft Office (Excel, PowerPoint, Word, Access), Agile Development methodology.

Compensation Requirements: $52K

Location Requirements: Open to opportunities in Center City, and in the northern suburbs of Philadelphia, PA.

Interview Notes: Currently employed for the past two-and-a-half years as a Client Relationship Specialist / Support Representative with a small, privately held Saas company in Philadelphia. Excellent communication and the ability to juggle multiple customers and issues at once. Handles stress well and does not get flustered. Knows how to prioritize customer issues and handle the queue in a timely manner, with top-tier issues being cared for first.

Likes identifying the root cause of an issue problem (is it an implementation issue? a communication issue? a technical issue?) and looking at the problem from a few different angles, then working to figure out the best way to fix the problem. He loves being involved in process creation and procedure creation, finding ways to streamline and improve the way both the company and product works.

Handles a lot of the company’s primary customers and helps to build a relationship with them. Works with internal teams to determine why certain customers need more help than others, and what they can do to make these customers more “self-sufficient”.

Education: Bachelor of the Arts, 2011

Candidate ID#: 286140598672397/309466569312003

Request | (484) 636-9233

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Not convinced? Book a call with Brad to learn more: | (484) 636-9233




  • IT Support
  • Updated 1 year ago