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email@example.com | (484) 636-9233
Tier 3 Senior Technical Support professional who has been promoted from Tier 1 support to Tier 3 support (and entrusted with a bit of management) in the 3 years she’s been with the company. Would love to find a position where she can increase her technical knowledge and skills while continuing to work with customers on a daily basis.
Compensation Requirements: $50K
Location Requirements: Ideally would like to work in Center City, Philadelphia, PA, but also open to near-suburbs.
Interview Notes: Working at a fairly small company that has a start-up mentality for the past 3 years, where she’s able to do a little bit of everything. Helping to manage the support team; handling Tier 3 escalations; assisting customers with work-arounds until their issues are resolved; handling all irate customers for the team; working with the QA team; creating training materials for end-users.
Education: Associate’s Degree, Information Technology
Candidate ID#: 286140598672397/334799088295814
Request Resume: firstname.lastname@example.org | (484) 636-9233
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