Senior Technical Support Specialist

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Tier 3 Senior Technical Support Specialist Ready to Interview

Technical Support Tier 3 Philadelphia | (484) 636-9233

Tier 3 Senior Technical Support professional who has been promoted from Tier 1 support to Tier 3 support (and entrusted with a bit of management) in the 3 years she’s been with the company. Would love to find a position where she can increase her technical knowledge and skills while continuing to work with customers on a daily basis.

Skills: HTML, CSS, JavaScript, WordPress, trouble-shooting, excellent customer service phone skills

Compensation Requirements: $50K

Location Requirements: Ideally would like to work in Center City, Philadelphia, PA, but also open to near-suburbs.

Interview Notes: Working at a fairly small company that has a start-up mentality for the past 3 years, where she’s able to do a little bit of everything. Helping to manage the support team; handling Tier 3 escalations; assisting customers with work-arounds until their issues are resolved; handling all irate customers for the team; working with the QA team; creating training materials for end-users.

Very proficient with HTML, CSS and JavaScript, regularly looking for pages that are not found or not working. Able to understand how all the elements work together and identify the cause of the problem. Some basic coding skills to fix small errors.

Education: Associate’s Degree, Information Technology

Candidate ID#: 286140598672397/334799088295814

Request | (484) 636-9233

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Not convinced? Book a call with Brad to learn more: | (484) 636-9233



  • IT Support
  • Updated 1 year ago