We're Hiring!

Director of Cloud Business Operations

  • Full Time
  • Remote

Company Description

Join a $90M+ profitable 25+ year old IT Managed & Cloud services provider with over 6,000+ clients and 500 employees as their Director of Cloud Business Operations.

Compensation:

  •  $180K-$200K + Bonus

Overview:

  • Major Clients/Customers: Dell, Buffalo Bills, Equinox Fitness Clubs, The Juilliard School, The Royal Bank of Scotland, Thomson Reuters, etc.
  • Partnerships with proven technology leaders, including Sage Software, Microsoft, Citrix, and Cisco
  • Over 6000 clients around the globe
  • Oracle Netsuite 5 star award 2020
  • $50M Annual Revenue

Benefits & Perks:

  • 401(k) + 1% employer match
  • Medical
  • HSA
  • FSA
  • Commuter Benefits
  • Dental
  • Vision
  • Voluntary Life / AD&D Insurance + Child
  • Disability Insurance

Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered. 🇺🇸

Job Description – Director of Cloud Business Operations

The Director of Cloud Business Operations will be responsible for leading teams of technical engineers towards profitable and sustained high-quality delivery of services to customers. A Director of Business Operations is responsible for developing and managing the overall customer experience at select clients including delivering projects on time/on budget, and leading delivery teams.

Additional Responsibilities:

  • Identify, define, develop and implement techniques to improve engagement productivity, increase efficiency, mitigate risk, resolve issues and achieve cost savings for our clients.
  • Own P&L responsibility for the practice, as well as for individual projects.
  • Implement communication strategies with clients to effectively promote team accomplishments and review project status/delivery milestones on a regular basis (written status reports, client meetings, conference calls, etc.).
  • Manage project budget(s) to meet or exceed parameters of project scope; proactively communicate changes of delivery status to client and management
  • Direct delivery of all projects in a defined area; ensuring projects are completed at or ahead of schedule, costs are managed to budget, and customer expectations are exceeded.
  • Report project status and other relevant business metrics to senior management on a regular basis and/or as required (utilizing written updates, conference calls, etc.) Oversee achievement of several scorecards and key performance indicators directly or through collaboration with other roles in services, sales, and marketing.
  • Responsible for hiring, utilization, and development of people.
  • Effectively build, develop, and manage a team of consultants.
  • Regularly perform 1:1s with direct reports to provide feedback.
  • Partner with senior management to provide career path planning and coaching to ensure consultant job satisfaction and professional growth.

Qualifications – Director of Cloud Business Operations

Successful Director of Cloud Business Operations will have 10+ years of experience working with technical applications, or equivalent, including strong knowledge of process methodologies.

Additional Qualifications:

  • Consulting background with a record of delivering complex technical solutions within defined timeframes and budgets.
  • Must have experience with Microsoft Azure and a clear understanding of navigation/delivery/provisioning.
  • Strong project management skills, including the ability to prioritize work and meet deadlines.
  • Strong business expertise, keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and governance deliver business and customer value.
  • Proficient in Microsoft Excel, Word, PowerPoint, and Project.
  • Knowledge of SharePoint preferred.
  • Deep understanding of consulting, practice products, and the business of relevant clients/partners, including:o Business acumen (client business drivers)o Sales and Marketingo Financial analysis (e.g., ROI & TCO)

    o Problem-solving

Additional information

Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.

Interview Process:

  • Round 1 = Phone screening w/ IT Pros (15 minutes)
  • Round 1 = Video Interview w/ Hiring Managers (1 hour).
  • Round 2 = Video Interview w/ Head of Talent Acquisition (30 minutes) + DISC assessment.
  • Round 3 = Phone Interview w/ Co-President (45 minutes).
  • Decision (Criminal Background + 2 Supervisor Reference Check)

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To apply for this job email your details to info@itprosphilly.com