IT Support Engineer II 

Join a 50 year old business technology solutions provider with 50+ employees as their IT Support Engineer II.

Compensation: $70-80K +Bonus up to $2,000

Benefits & Perks:

• 100% USA-West Coast Remote (Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming)

• 401K

• Medical Insurance

• Dental Insurance (company pays 100% of premium)

• Disability & Life Insurance (company pays 100% of premium)

• Flexible Spending Account

• PTO

Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.

The IT Support Engineer II will:

• Open tickets & troubleshoot issues in an effort to achieve first call resolution metrics.
• Consistently adhere to defined department policies & procedures for processing, escalating, notifying & closing tickets.
• Troubleshoot & address second level support tickets.
• Utilize general troubleshooting techniques & available resources provided in order to diagnose & resolve issues.
• Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledge base articles & other technical documentation.
• Provide routine preventative maintenance tasks as defined by service level agreements.
• Assist with client on boarding projects & other tasks/projects as assigned.
• Assist with process improvements and service delivery on a continuing basis.
• Responsible to maintain relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
• Provide off-hours support for emergency calls as a member of an on-call rotation. (on-call rotation every 2 months) (time & a half for on-call)

Successful IT Support Engineer II applicants must have 4+ years of experience with Office 365, Windows Server, Azure, Citrix, and Active Directory.

Additional Qualifications:

• Must come from another MSP or IT Services company where they serve small to medium-sized businesses.

Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video/phone interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.

Interview Process:

• Round 1 = Phone/Video Interview w/IT Pros (15 minutes)
• Round 2 = 30-60 minute Interview w/Hiring Manager & Tech Team
• Round 3 = References + Decision

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