Level I Support Engineer

Join a technical consulting company managed services provider founded in 2004 as their 50% remote | 50% in-office Level I Support Engineer. 

Compensation: $50,000-$60,000 + Bonus

Benefits & Perks:

• Employer-Paid Certifications
• Flexible work schedule
• Company laptop with docking station
• Company cell phone with paid data services
• Company Credit Card
• Mileage reimbursement for traveling cost (10% travel)
• 401K w/ 4% employer-match
• Major holidays off
• Flexible PTO policy
• 90% Employer-Paid Health Benefits for Primary and 70% Employer-Paid Health Benefits for Dependents (Family Members)

Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.

The IT Support Engineer will be responsible for the technical support of 5-to-75 person businesses within a 60-minute radius of Philadelphia, PA.

Level I Responsibilities:

• Provide technical assistance and support for incoming customer requests related to computer systems, software, and hardware.
• Respond to help desk tickets either in person or over the phone.
• Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software.
• Support real-time problem analysis and lead to resolution.
• Provide technical training for end-users and technical documentation.
• Perform system administration, project execution, and technical support functions for Microsoft, Linux, and network infrastructure.
• Collaborates directly with Level 3 tech support to contribute to the overall performance of the help desk operation and new technology initiatives.

Successful Level I Support Engineer will have 1+ years of concentrated experience in computer technology or computer services

Additional Qualifications:

• Windows/Linux
• Microsoft 365 Administration, Microsoft 365 technologies, and networking
• Windows Active Directory and DNS technologies
• Exchange Online

Interview process:

• Round 1 = IT Pros Screening
• Round 2 = Take-Home Technical Assessment
• Round 3 = CEO + Team Video Interview

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