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Level II Support Engineer

Company Description

Join a technical consulting company managed services provider founded in 2004 as their 50% remote | 50% in-office Level II Support Engineer. 

Compensation: $70,000-$80,000 + Bonus

Benefits & Perks:

  • Employer-Paid Certifications
  • Flexible work schedule
  • Company laptop with docking station
  • Company cell phone with paid data services
  • Company Credit Card
  • Mileage reimbursement for traveling cost (10% travel)
  • 401K w/ 4% employer-match
  • Major holidays off
  • Flexible PTO policy
  • 90% Employer-Paid Health Benefits for Primary and 70% Employer-Paid Health Benefits for Dependents (Family Members)

Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.

Job Description – Level II Support Engineer

The IT Support Engineer will be responsible for the technical support of 5-to-75 person businesses within a 60-minute radius of Philadelphia, PA.

Level II Responsibilities:

  • Provide technical assistance and support for incoming customer requests related to computer systems, software, and hardware.
  • Respond to help desk tickets either in person or over the phone.
  • Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software.
  • Support real-time problem analysis and lead to resolution.
  • Provide technical training for end-users and technical documentation.
  • Perform system administration, project execution, and technical support functions for Microsoft, Linux, and network infrastructure.
  • Collaborates directly with Level 3 tech support to contribute to the overall performance of the help desk operation and new technology initiatives.

Qualifications – Level II Support Engineer

Successful Level II Support Engineer will have 4+ years of concentrated experience in computer technology or computer services

Additional Qualifications:

  • Windows/Linux
  • Microsoft 365 Administration, Microsoft 365 technologies, and networking
  • Windows Active Directory and DNS technologies
  • Exchange Online

Interview process:

  • Round 1 = IT Pros Screening
  • Round 2 = Take-Home Technical Assessment
  • Round 3 = CEO + Team Video Interview

Additional Information

Brought To You By IT Pros

Awards: Best IT Recruitment Agency – Philadelphia, US Business News | Best Technology Staffing Recruitment Agency – Philadelphia, by CV Magazine | Best Employment Agency – Philadelphia, by Philadelphia Award Program | Largest Business Networking Association – Philadelphia, by Philadelphia Business Journal | 100 Top Companies with Remote Jobs – USA, by FlexJobs.


To apply for this job please visit www.itprosphilly.com.