Level III Engineer – Managed Services

Join a $90M+ profitable 25+ year old IT Managed & Cloud services provider with over 6,000+ clients and 500 employees as their Level III Engineer – Managed Services.

Company Overview:

Major Clients/Customers: Dell, Buffalo Bills, Equinox Fitness Clubs, The Juilliard School, The Royal Bank of Scotland, Thomson Reuters, etc.

Compensation: $110,000 to $125,000 + Bonus

Location: 50% home office + 50% on-site visit to clients in the Tri-State Area (mostly New York and New Jersey)

Benefits:

• Medical
• HSA
• FSA
• Commuter Benefits
• Dental
• Vision
• Voluntary Life / AD&D Insurance + Child
• Disability Insurance
• 401(k) + Employer Match

Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.

The Level III Engineer – Managed Services will provide Infrastructure services in all areas needed: storage networking, server/desktop OS, cloud environments, network security, Active Directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting

Additional Responsibilities:

• Escalation point for Tier III support issues that are escalated from Tier I and II
• Apply vendor best practices to client environments under your management
• Assist the vCIO with the design, development, implementation and ongoing management of client infrastructure and systems
• Identify, diagnose, and resolve network problems including network connectivity, traffic utilization
• Review technology and service metrics with the vCIO to help develop client technology roadmap
• Interface with third party vendors as liaison between client and vendor
• Utilize exceptional interpersonal and customer service skills to improve and maintain client relationships
• Provide on-site support to clients on as needed basis
• Provide after-hours coverage as part of an on-call rotation schedule and for client upgrades
• Maintain, develop and grow client documentation
• Assist with monthly reports, and recommendations for Managed Services Clients
• Stay current with industry and technology news, trends and best practices

the Level III Engineer – Managed Services will have 7+ years’ experience in an IT Consulting or Managed Services environment as an Engineer providing external clients with design/development/advisory services for on-prem and cloud-based technology solutions.

Additional Qualifications & Preferences:

• 7+ years IT experience
• 3+ years Managed Services experience
• Bachelor’s degree in a technical discipline, or equivalent work in an IT related field.
• Excellent troubleshooting and analytical skills
• Ability to prioritize and manage time effectively
• Team Player
• Passionate about, and dedicated to the client experience
• Excellent written and verbal communication skills
• Outstanding attention to detail
• Strong documentation skills
• Microsoft Certifications a plus
• VCP Certification a plus
• CCNA Certification a plus

Desired Technologies:

• Windows Server 2008/2012/2016
• VMware ESXi 5.0/5.5/6.0
• Exchange 2010/2013/2016
• MSSQL 2008/2016
• Networking Technologies: Cisco, Meraki, SonicWALL, HP
• Storage Appliances: NetApp, Nimble
• VDI: VMware Horizon Vue, Citrix
• Enterprise Level Backup Solutions: Backup Exec, NetBackup, Zerto, VEEAM
• BDR Technologies: Datto, Axcient, eFolder, Cloudberry
• Microsoft Office 365
• Cloud Infrastructure: Amazon AWS, Azure
• PSA: ConnectWise, Autotask
• RMM: Continuum, Labtech, AVG Managed Workplace, Kasaya

Your application will be reviewed within 24-hours. A team member will contact you via email to schedule an interview if selected. Please no calls. No RPOs.

Interview Process:

• Round 1 = Video Call w/ Hiring Manager (45-minutes)
• Round 2 = Video Call w/ Hiring Team (60-minutes)
• Round 3 = Phone Call w/ CEO (30-minutes)
• Decision