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Level III Engineer – Managed Services

Company Description

Join a $90M+ profitable 25+ year old IT Managed & Cloud services provider with over 6,000+ clients and 500 employees as their Level III Engineer – Managed Services.

Company Overview:

Major Clients/Customers: Dell, Buffalo Bills, Equinox Fitness Clubs, The Juilliard School, The Royal Bank of Scotland, Thomson Reuters, etc.

Compensation: $110,000 to $125,000 + Bonus

Location: 50% home office + 50% on-site visit to clients in the Tri-State Area (mostly New York and New Jersey)


  • Medical
  • HSA
  • FSA
  • Commuter Benefits
  • Dental
  • Vision
  • Voluntary Life / AD&D Insurance + Child
  • Disability Insurance
  • 401(k) + Employer Match

Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered.

Job Description – Level III Engineer – Managed Services

The Level III Engineer – Managed Services will provide Infrastructure services in all areas needed: storage networking, server/desktop OS, cloud environments, network security, Active Directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting

Additional Responsibilities:

  • Escalation point for Tier III support issues that are escalated from Tier I and II
  • Apply vendor best practices to client environments under your management
  • Assist the vCIO with the design, development, implementation and ongoing management of client infrastructure and systems
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization
  • Review technology and service metrics with the vCIO to help develop client technology roadmap
  • Interface with third party vendors as liaison between client and vendor
  • Utilize exceptional interpersonal and customer service skills to improve and maintain client relationships
  • Provide on-site support to clients on as needed basis
  • Provide after-hours coverage as part of an on-call rotation schedule and for client upgrades
  • Maintain, develop and grow client documentation
  • Assist with monthly reports, and recommendations for Managed Services Clients
  • Stay current with industry and technology news, trends and best practices

Qualifications – Level III Engineer – Managed Services

the Level III Engineer – Managed Services will have 7+ years’ experience in an IT Consulting or Managed Services environment as an Engineer providing external clients with design/development/advisory services for on-prem and cloud-based technology solutions.

Additional Qualifications & Preferences:

  • 7+ years IT experience
  • 3+ years Managed Services experience
  • Bachelor’s degree in a technical discipline, or equivalent work in an IT related field.
  • Excellent troubleshooting and analytical skills
  • Ability to prioritize and manage time effectively
  • Team Player
  • Passionate about, and dedicated to the client experience
  • Excellent written and verbal communication skills
  • Outstanding attention to detail
  • Strong documentation skills
  • Microsoft Certifications a plus
  • VCP Certification a plus
  • CCNA Certification a plus

Desired Technologies:

  • Windows Server 2008/2012/2016
  • VMware ESXi 5.0/5.5/6.0
  • Exchange 2010/2013/2016
  • MSSQL 2008/2016
  • Networking Technologies: Cisco, Meraki, SonicWALL, HP
  • Storage Appliances: NetApp, Nimble
  • VDI: VMware Horizon Vue, Citrix
  • Enterprise Level Backup Solutions: Backup Exec, NetBackup, Zerto, VEEAM
  • BDR Technologies: Datto, Axcient, eFolder, Cloudberry
  • Microsoft Office 365
  • Cloud Infrastructure: Amazon AWS, Azure
  • PSA: ConnectWise, Autotask
  • RMM: Continuum, Labtech, AVG Managed Workplace, Kasaya

Additional Information

Your application will be reviewed within 24-hours. A team member will contact you via email to schedule an interview if selected. Please no callsNo RPOs.

Interview Process:

  • Round 1 = Video Call w/ Hiring Manager (45-minutes)
  • Round 2 = Video Call w/ Hiring Team (60-minutes)
  • Round 3 = Phone Call w/ CEO (30-minutes)
  • Decision

To apply for this job please visit www.itprosphilly.com.