Managed Services Consulting Manager

Join a 500-employee 25-year old awarded technology solutions provider as their Managed Services Consulting Manager.

Openings:

• Managed Services Consulting Manager = $150K-$160K + $15K-$20K Bonus based on EBIDTA

Overview:

• Partnerships with proven technology leaders, including Sage Software, Microsoft, Citrix, and Cisco
• Over 6000 clients around the globe
• Oracle Netsuite 5 star award 2020
• $50M Annual Revenue

Benefits & Perks:

• 401(k) + 1% employer match
• Medical
• HSA
• FSA
• Commuter Benefits
• Dental
• Vision
• Voluntary Life / AD&D Insurance + Child
• Disability Insurance

Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered. 🇺🇸

The Managed Services Consulting Manager will be responsible for developing and managing the overall customer experience at select clients including delivering projects on time/on budget, expanding business opportunities, and leading delivery teams.

Additional Responsibilities:

• Direct and manage the overall and day-to-day business execution of client projects to ensure quality work products, solutions, and deliverables.
• Direct the business, technical, and personnel aspects of consulting engagements for a particular practice and assist with pre-sales efforts with existing and prospective clients.
• Manage relationships with clients, maintaining frequent and direct contact with client staff and senior-level executives.
• Implement communication strategies with clients to effectively promote team accomplishments and review project status/delivery milestones on a regular basis (written status reports, client meetings, conference calls, etc.).
• Manage project budget(s) to meet or exceed parameters of project scope; proactively communicate changes of delivery status to client and management.
• Work with senior management and account team to develop and implement pricing strategy for new engagements.
• Execute the sales strategy in conjunction with the senior management team and/or Account Manager (AM) assigned to manage the client relationship.
• Report project status and other relevant business metrics to senior management on a regular basis and/or as required (utilizing written updates, conference calls, etc.) Oversee achievement of several scorecards and key performance indicators directly or through collaboration with other roles in services, sales, and marketing.
• Regularly perform 1:1s with direct reports to provide feedback.

Successful Managed Services Consulting Manager will have 10+ years of experience working with technical applications, or equivalent, including strong knowledge of process methodologies.

Additional Qualifications:

• Consulting background with a record of delivering complex technical solutions within defined timeframes and budgets.
• Strong project management skills, including the ability to prioritize work and meet deadlines.
• Strong business expertise, keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and governance deliver business and customer value.
• Successful track record of delivering on agreed-upon business objectives and performance on key metrics.
• Experience in team management, scheduling, and budgets.
• Proficient in Microsoft Excel, Word, PowerPoint, and Project.
• Knowledge of SharePoint preferred.
• Deep understanding of consulting, practice products, and the business of relevant clients/partners, including:o Business acumen (client business drivers)o Sales and Marketingo Financial analysis (e.g., ROI & TCO)o Problem-solving

Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.

Interview Process:

• Round 1 = Phone screening w/ IT Pros (15 minutes)
• Round 1 = Video Interview w/ Hiring Managers (1 hour).
• Round 2 = Video Interview w/ Head of Talent Acquisition (30 minutes) + DISC assessment.
• Round 3 = Phone Interview w/ Co-President (45 minutes).
• Decision (Criminal Background + 2 Supervisor Reference Check)

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