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Managed Services Consulting Manager

  • Full Time
  • Remote

Company Description

Join a 500-employee 25-year old awarded technology solutions provider as their Managed Services Consulting Manager.

Openings:

  • Managed Services Consulting Manager = $150K-$160K + $15K-$20K Bonus based on EBIDTA

Overview:

  • Partnerships with proven technology leaders, including Sage Software, Microsoft, Citrix, and Cisco
  • Over 6000 clients around the globe
  • Oracle Netsuite 5 star award 2020
  • $50M Annual Revenue

Benefits & Perks:

  • 401(k) + 1% employer match
  • Medical
  • HSA
  • FSA
  • Commuter Benefits
  • Dental
  • Vision
  • Voluntary Life / AD&D Insurance + Child
  • Disability Insurance

Important Note: You must be authorized to work in the USA without any work restrictions, now and in the future, to be considered. πŸ‡ΊπŸ‡Έ

Job Description – Managed Services Consulting Manager

The Managed Services Consulting Manager will be responsible for developing and managing the overall customer experience at select clients including delivering projects on time/on budget, expanding business opportunities, and leading delivery teams.

Additional Responsibilities:

  • Direct and manage the overall and day-to-day business execution of client projects to ensure quality work products, solutions, and deliverables.
  • Direct the business, technical, and personnel aspects of consulting engagements for a particular practice and assist with pre-sales efforts with existing and prospective clients.
  • Manage relationships with clients, maintaining frequent and direct contact with client staff and senior-level executives.
  • Implement communication strategies with clients to effectively promote team accomplishments and review project status/delivery milestones on a regular basis (written status reports, client meetings, conference calls, etc.).
  • Manage project budget(s) to meet or exceed parameters of project scope; proactively communicate changes of delivery status to client and management.
  • Work with senior management and account team to develop and implement pricing strategy for new engagements.
  • Execute the sales strategy in conjunction with the senior management team and/or Account Manager (AM) assigned to manage the client relationship.
  • Report project status and other relevant business metrics to senior management on a regular basis and/or as required (utilizing written updates, conference calls, etc.) Oversee achievement of several scorecards and key performance indicators directly or through collaboration with other roles in services, sales, and marketing.
  • Regularly perform 1:1s with direct reports to provide feedback.

Qualifications – Managed Services Constuling Manager

Successful Managed Services Consulting Manager will have 10+ years of experience working with technical applications, or equivalent, including strong knowledge of process methodologies.

Additional Qualifications:

  • Consulting background with a record of delivering complex technical solutions within defined timeframes and budgets.
  • Strong project management skills, including the ability to prioritize work and meet deadlines.
  • Strong business expertise, keen understanding of business needs, and ability to ensure technical solutions, strategies, practices, and governance deliver business and customer value.
  • Successful track record of delivering on agreed-upon business objectives and performance on key metrics.
  • Experience in team management, scheduling, and budgets.
  • Proficient in Microsoft Excel, Word, PowerPoint, and Project.
  • Knowledge of SharePoint preferred.
  • Deep understanding of consulting, practice products, and the business of relevant clients/partners, including:o Business acumen (client business drivers)o Sales and Marketingo Financial analysis (e.g., ROI & TCO)o Problem-solving

Additional information

Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.

Interview Process:

  • Round 1 = Phone screening w/ IT Pros (15 minutes)
  • Round 1 = Video Interview w/ Hiring Managers (1 hour).
  • Round 2 = Video Interview w/ Head of Talent Acquisition (30 minutes) + DISC assessment.
  • Round 3 = Phone Interview w/ Co-President (45 minutes).
  • Decision (Criminal Background + 2 Supervisor Reference Check)

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To apply for this job email your details to info@itprosphilly.com