Customer Success Agent

Salesforce Engagement Manager

Company Description

Join a 50+ employee Business Management Consulting Company focused on CRM, Analytics, and Agile Solution Delivery as their Salesforce Engagement Manager.

Compensation: $110K-$130K

Benefits & Perks:

  • Employee Assistance Program (EAP)
  • Commuter Benefits
  • Education Assistance
  • Training and Development
  • Adoption Assistance
  • Health Care Flexible Spending
  • Health Savings Accounts
  • Short-Term and Long-Term Disability
  • Life and Accidental Death and Dismemberment Insurance
  • Health Coverage with Prescription Coverage
  • Dental and Vision
  • 401K Match

Job Description

The Salesforce Engagement Manager will maintain user profiles, roles, and settings and provides training to end-users as needed.

Additional Responsibilities:

  • Salesforce Configuration
  • Create and maintain reports and dashboards
  • Perform basic process automation including approval workflows and email alerts
  • Perform basic configuration including extending objects, modifying page layouts, and assigning record types
  • Salesforce Issue Support
  • Diagnose and resolve security issues and assist users with understanding data models and information
  • Data Quality Monitoring and Support
  • Develops reports and dashboards to assist in monitoring data quality
  • Monitors and maintains reports; remove unused reports and dashboards


Successful Salesforce Engagement Manager applicants will have 3+ years experience with CRM administration; Salesforce administration strongly preferred.

Additional Qualifications:

  • 1-year experience in Einstein/Analytics Studio strongly preferred
  • Bachelor’s degree or equivalent education and work experience
  • Salesforce Admin Certification or 3 years’ non-Salesforce CRM experience with the ability to obtain within 6 months

Additional Information

Your application will be reviewed within 24-hours. If there’s a match, a member of the IT Pros team will be in contact with you to coordinate a video interview. You must submit your application to be considered – please no phone calls or third parties = NO RPOs.

Interview Process:

  • Round 1 = Phone/Video Interview with IT Pros (15-minutes)
  • Round 2 = Video Interview with Hiring Manager (30-minutes)
  • Round 3 = In-Person Interview with Hiring Team (60-minutes)

Brought To You By IT Pros

Awards: Best IT Recruitment Agency – Philadelphia, US Business News | Best Technology Staffing Recruitment Agency – Philadelphia, by CV Magazine | Best Employment Agency – Philadelphia, by Philadelphia Award Program | Largest Business Networking Association – Philadelphia, by Philadelphia Business Journal | 100 Top Companies with Remote Jobs – USA, by FlexJobs.


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