Effective Date: December 4, 2025
IT PROS, LLC (“IT PROS,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information of our clients (“Client,” “you,” or “your”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you utilize our career support services, including through our website and the Stripe payment gateway.
1. SCOPE AND CONSENT
This Policy applies to all information collected by IT PROS. By accessing or using our Services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms of this Policy, please do not access or use our Services.
2. INFORMATION COLLECTION
We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”). This collection occurs primarily when you register for our Services, engage in consultations, or complete a transaction.
2.1. Categories of Personal Information Collected
| Category | Examples of Data Collected | Purpose of Collection (See Section 3) |
|---|---|---|
| A. Personal Identifiers | Name, email address, telephone number, physical address, IP address. | Service Provision, Communication, Security. |
| B. Financial and Transaction Data | Service tier purchased, transaction history, payment method details (last four digits of card, expiration date). Note: Full payment card numbers are processed and stored securely by our third-party payment processor, Stripe, and are not stored by IT PROS. | Payment Processing, Financial Reporting, Legal Compliance. |
| C. Professional and Career Data | Resume, work history, job titles, salary expectations, LinkedIn profile URL, interview notes, offer letters, career goals. | Service Provision, Service Improvement. |
| D. Usage and Technical Data | Browser type, operating system, access times, pages viewed, referring website addresses. | Service Improvement, Security, Internal Analytics. |
3. USE OF COLLECTED INFORMATION
IT PROS uses the collected Personal Information for the following business and commercial purposes:
- Service Provision: To deliver the specific career support services you have purchased (e.g., 1:1 meetings, resume revisions, mock interviews).
- Payment Processing: To process your one-time, monthly, or per-meeting fees, and to track Income Share Agreement (ISA) obligations.
- Communication: To respond to your inquiries, provide customer support, and send service-related updates or administrative notices.
- Internal Operations: For internal auditing, data analysis, service improvement, and to monitor the effectiveness of our programs.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to enforce our Terms of Service.
4. DISCLOSURE OF INFORMATION TO THIRD PARTIES
We disclose your Personal Information only to the parties and for the purposes described below.
4.1. Parties to Whom Information is Disclosed
| Recipient Category | Purpose of Disclosure |
|---|---|
| Payment Processors (e.g., Stripe) | To securely process financial transactions and manage subscription billing. |
| Service Providers | Third-party vendors who perform services on our behalf, such as scheduling software, email communication platforms, and web hosting. |
| Legal and Regulatory Authorities | When legally required to comply with a subpoena, court order, or similar legal process, or to protect the rights, property, or safety of IT PROS, our clients, or others. |
| Business Transfers | In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. |
4.2. Method of Disclosure
Personal Information is disclosed using secure and controlled methods:
- Secure API Connections: Financial data is transmitted to Stripe via encrypted, secure Application Programming Interface (API) connections, ensuring that sensitive payment details bypass our servers entirely.
- Encrypted Transmission: All data transmitted between your browser and our website, and between our internal systems and third-party service providers, is protected using industry-standard encryption protocols (e.g., SSL/TLS).
- Contractual Obligations: We enter into written agreements with all third-party service providers, requiring them to maintain the confidentiality and security of your Personal Information and to use it only for the purposes for which it was disclosed.
5. SECURITY PRACTICES
IT PROS employs commercially reasonable administrative, technical, and physical security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction.
- Technical Safeguards: We utilize firewalls, intrusion detection systems, and strong access controls (including multi-factor authentication where appropriate) to limit access to internal systems.
- Data Minimization: We adhere to the principle of data minimization, particularly by not storing full credit card numbers on our servers. All payment processing is delegated to Stripe, a PCI DSS compliant service provider.
- Internal Access Control: Access to Professional and Career Data (e.g., your resume) is strictly limited to IT PROS personnel who require the information to perform the Services. Access is granted on a “least privilege” basis.
- Regular Review: Our security practices are reviewed and updated periodically to address new threats and technologies.
6. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your Personal Information. To exercise these rights, please contact us using the information provided in Section 7.
7. CONTACT INFORMATION
If you have questions or comments about this Privacy Policy, please contact us at:
IT PROS, LLC
info@hireitpros.com
Changes to this Privacy Policy: We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.